1. Introduction
Welcome to NIKISOFT.
NIKISOFT, a business owned by Om Prakash Chhabra, owns and operates the following platforms:
- SAFARU.IN (https://safaru.in) — an online accommodation discovery and reservation platform for travellers.
- HotelSeDirect (https://hotelsedirect.com) — a hotel and accommodation partner registration, onboarding and property management platform.
HotelSeDirect enables accommodation providers to register properties and manage property details, room categories, rates, availability and inventory. Participating properties may be listed on SAFARU.IN, where travellers can discover accommodation and make reservations.
This Privacy Policy describes how NIKISOFT collects, uses, shares, retains and protects personal information across these platforms and their associated services, including WhatsApp communications.
By using our services, you acknowledge this Privacy Policy. Where consent is required, we will request it separately.
2. Information We Collect
2.1 Traveller Information — SAFARU.IN
Depending on the services used, we may collect:
- Name, mobile number and email address
- Account registration and verification information
- Accommodation searches and booking preferences
- Reservation dates, guest counts and booking details
- Information necessary to fulfil accommodation reservations
- Payment references, transaction status and billing information
- Customer support enquiries and communications
- Marketing preferences and communication consent records
2.2 Hotel Partner Information — HotelSeDirect
We may collect:
- Hotel owner, manager and authorised representative details
- Business names, contact numbers and email addresses
- Property locations, descriptions, photographs and facilities
- Room categories, rates, availability and inventory
- Business verification and registration information
- Tax and payment-related details where required
- Property management activity and account records
- Partner communications and marketing preferences
2.3 Technical Information
We may collect technical and usage information such as IP addresses, device and browser details, login activity, cookies, session information, error logs and security events.
3. How We Use Information
We process relevant personal information to:
- Create, verify and manage user accounts
- Register and administer accommodation partners
- Display accommodation listings on SAFARU.IN
- Manage property availability, rates and inventory
- Facilitate accommodation reservations
- Send booking confirmations and service notifications
- Process or reconcile payments and refunds
- Provide customer and hotel-partner support
- Prevent fraud, misuse and unauthorised access
- Maintain and improve our platforms
- Comply with applicable legal obligations
- Send promotional communications where permitted and appropriately authorised
4. Relationship Between HotelSeDirect and SAFARU.IN
Both platforms are operated by NIKISOFT.
HotelSeDirect is intended primarily for accommodation providers. SAFARU.IN is intended primarily for travellers.
Information entered by hotel partners through HotelSeDirect may be used to create and maintain accommodation listings on SAFARU.IN.
Public property information may include the property's name, location, photographs, descriptions, amenities, room categories, rates and availability.
Information needed to fulfil reservations may be shared with the relevant accommodation provider. Non-public personal information will not be published as property listing content unless appropriately authorised or otherwise permitted.
5. WhatsApp Communications
NIKISOFT may use the WhatsApp Business Platform to provide communications for SAFARU.IN and HotelSeDirect.
These communications may include:
- One-time passwords and account verification codes
- Login and security notifications
- Hotel registration and approval updates
- Property and inventory management notifications
- Reservation confirmations, modifications and cancellations
- Payment-related updates
- Customer support communications
- Service announcements
- Promotional offers and marketing campaigns
WhatsApp communications may be processed through Meta's WhatsApp Business Platform and systems used by NIKISOFT to operate its messaging services.
The processing performed independently by WhatsApp and Meta is governed by their applicable terms and privacy policies.
6. Marketing Communications and Consent
SAFARU.IN and HotelSeDirect may send promotional communications, including travel offers, accommodation promotions, seasonal discounts, platform updates and hotel-partner opportunities.
Where required, we will obtain appropriate consent before sending marketing messages.
Marketing consent will be distinguished from communications necessary for account security, reservations and service operations.
Recipients may withdraw consent to marketing communications by replying STOP to an applicable WhatsApp message or contacting us using the email addresses listed below.
We will maintain and honour applicable opt-out preferences and will not intentionally send further promotional messages to recipients who have withdrawn the relevant consent.
7. Payments and Financial Information
SAFARU.IN and HotelSeDirect operate under NIKISOFT.
Payments associated with services offered through these platforms may be collected in the name of NIKISOFT, subject to the applicable booking terms, hotel-partner agreements and payment arrangements.
Payments may be processed using authorised banks or payment service providers.
We may retain transaction references, payment status, refund information and records necessary for accounting, customer service, dispute resolution and legal compliance.
The applicable checkout terms and receipts will identify the relevant payment and service arrangements.
8. Sharing of Information
We may share relevant information with:
- Accommodation providers involved in fulfilling reservations
- Authorised hotel representatives and account users
- Payment processors and financial service providers
- Hosting, messaging, security and technology providers
- Customer support and operational service providers
- Legal, regulatory and government authorities when required
We do not sell personal information to third parties for their independent marketing purposes.
We limit information sharing to purposes relevant to the services, lawful requirements or other appropriately disclosed and authorised activities.
9. Information Security
NIKISOFT uses reasonable technical and organisational safeguards designed to protect personal information.
These may include access controls, account authentication, secure communication protocols, monitoring and restrictions on access to sensitive information.
However, no electronic storage or internet transmission system can be guaranteed completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.
Retention needs may differ for account information, property records, reservations, financial transactions, security logs and communications.
When information is no longer required, we will take appropriate steps to delete, anonymise or securely dispose of it, subject to lawful retention obligations.
11. Your Privacy Rights
Subject to applicable law, individuals may request:
- Access to information about their personal data
- Correction or updating of inaccurate information
- Deletion of personal information
- Withdrawal of consent where processing is based on consent
- Information about available grievance or complaint procedures
Requests may be subject to identity verification, legal obligations and legitimate operational requirements.
For privacy or data-deletion requests, email info@nikisoft.net.
12. Cookies and Similar Technologies
Our websites may use cookies, sessions and similar technologies for authentication, security, preferences and essential platform functionality.
Where non-essential cookies or tracking technologies are used and consent is required, we will provide appropriate notices and choices.
13. Third-Party Websites and Services
Our platforms may contain links to third-party websites or use external service providers.
Those organisations may have their own privacy policies and terms. NIKISOFT is not responsible for independent data practices outside its control.
14. Children's Privacy
Our accommodation booking and hotel-partner management accounts are intended for individuals authorised to use the relevant services.
Information relating to children may be processed where necessary for legitimate accommodation arrangements and in accordance with applicable legal requirements.
Where consent from a parent or lawful guardian is required, we will seek the appropriate authorisation.
15. Changes to This Privacy Policy
NIKISOFT may revise this Privacy Policy when services, data practices or legal requirements change.
The latest version will be published on the relevant websites with an updated effective date.
Where legally required, we will provide additional notice or obtain renewed consent for material changes.
16. Contact Us
Business: NIKISOFT
Proprietor: Om Prakash Chhabra
Primary Privacy and Data-Deletion Contact:
SAFARU.IN:
Website: https://safaru.in
Email: info@safaru.in
HotelSeDirect:
Website: https://hotelsedirect.com
Email: info@hotelsedirect.com
For questions, privacy concerns, personal information requests or marketing opt-outs, please contact the relevant email address above.